Return & Warranty Policy
30-Day Return Policy
We accept returns on unused, unopened devices within 30 days of delivery. If you change your mind before using the device, contact us at support@luxuel.co and we'll send you a prepaid return label. Once we receive the device in its original condition, we'll issue a full refund to your original payment method within 5–7 business days.
Devices that have been opened or used are not eligible for return. Hair growth devices are personal-use health items — returned used units cannot be resold or reused safely.
What qualifies for a return
- Device is unused and in original packaging
- Return is requested within 30 days of delivery
- Original receipt or order confirmation is provided
1-Year Warranty
Every Luxuel Laser Cap 128 is covered by a 1-year limited warranty against manufacturing defects. If your device stops working due to a defect in materials or workmanship, we'll repair or replace it at no charge.
What the warranty covers
- Device fails to power on
- Laser diodes malfunction during normal use
- Controller unit defects
- Charging or connectivity issues
What the warranty does not cover
- Physical damage from drops, impacts, or improper use
- Water damage
- Normal wear and tear
- Results — hair growth outcomes vary by individual and are not guaranteed
To make a warranty claim, email support@luxuel.co with your order number and a brief description of the issue. We'll respond within 1–2 business days.
Founding Pre-Order Guarantee
As a founding pre-order customer, you're placing trust in us before the first production run ships. We take that seriously. If for any reason Luxuel cannot fulfill your order, you will receive a full refund with no action required on your part.
Contact
Questions about a return or warranty claim? Email us at support@luxuel.co. We aim to respond within 1 business day.