Help & Questions

Frequently Asked Questions

Does low-level laser therapy actually work for hair loss?

Yes — there is substantial published research supporting LLLT for androgenetic alopecia (pattern hair loss). The 650nm wavelength used in the Laser Cap 128 is the most widely studied wavelength in the LLLT hair growth literature. Results vary by individual and depend on consistency of use. The device is not a cure — it is a clinically studied tool for stimulating follicle activity. Read the science here.

What does FDA 510(k) Cleared mean?

The Laser Cap 128 holds FDA clearance under 510(k) number K253231. The FDA has reviewed the device and cleared it for laser phototherapy for androgenetic alopecia — the same clearance category held by Capillus and iRestore devices priced at $1,200 and above.

How often do I need to use it?

Three 30-minute sessions per week. The LLLT clinical literature is built on this protocol. Consistency over months — not days — is what the research supports.

When will I see results?

Most clinical studies measure outcomes at 16–26 weeks of consistent use. Hair growth is slow; don't expect visible change in the first few weeks. Photograph your scalp under the same lighting at months 1, 3, and 6 to track progress accurately.

Is it safe?

Yes. Low-level laser therapy is non-thermal — the lasers do not heat the scalp. The device is FDA-cleared for home use. Do not use if pregnant, if you have a photosensitive condition, or if you are taking photosensitising medication. Consult your physician if unsure.

What is the difference between laser and LED devices?

Laser diodes produce coherent, monochromatic light — all photons travel in the same direction at the same wavelength. LED devices emit scattered, non-coherent light. The majority of peer-reviewed LLLT hair growth research has been conducted using laser diodes. The Laser Cap 128 uses 128 true laser diodes at 650nm.

When does my order ship?

The Laser Cap 128 is available for pre-order. Founding orders ship in 2–4 weeks from the order date. You'll receive a tracking number by email once your order dispatches.

What does the warranty cover?

The Laser Cap 128 comes with a 1-year manufacturer warranty covering defects in materials and workmanship, plus a lifetime warranty on the laser diodes. Normal wear is not covered.

Can I return it if I'm not happy?

Yes. We offer a 60-day money-back guarantee. If you are not satisfied for any reason within 60 days of delivery, contact us for a full refund. See our full return policy.